Track my order
When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.
If you have a registered account with Bugatchi, you may check the status of your order online. Visit 'My Account', sign in to your account and click the ‘Track My Orders' tab.
Your order status may take up to one hour to update after your order has been placed.
SHIPPING DESTINATIONS, COSTS, AND DELIVERY TIMES
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. An estimated delivery time for your order will be available to view in checkout. Delivery can take longer than expected due to customs clearance procedures in certain countries.
We are only able to deliver to the shipping address provided on your order. An estimated delivery time for your order will be available to view in checkout.
Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note the applicable Terms & Conditions will depend on the shipping destination selected.
US Second Day shipping is available for a flat rate of $25.00. “US Second Day shipping” is understood to mean that if you have selected our US Second Day service, provided (i) your order has been submitted to us before 1:00 pm Eastern Standard Time and (ii) your order has been accepted by us, we will endeavor to dispatch your order for delivery two business days from the time of acceptance. The US Second Day shipping service is not available for shipping destinations in Hawaii or in Alaska or for international destinations. If you have selected US standard delivery and provided your order has been accepted by us, Bugatchi will endeavor to dispatch your order in accordance with estimated delivery times or as otherwise specified in the checkout process as you submit your order. Orders received after any specified cut off or last order time or received on a day which is not a working day will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed, unless otherwise specified. For these purposes, a working day means any day in which banks are open for business in Florida, other than Saturdays and Sundays or federal holidays in the United States of America. Where you have selected our US Second Day service, your sole remedy for any failure by Bugatchi to dispatch your order in time for delivery within two business days shall be your right to cancel the relevant order and receive a full refund of any monies paid to us in respect of that order. Please note that all delivery options available on our Website may not be available on any Application or the Website accessed using a mobile device.
Title in the Products will pass to you on the later of:
(a) the date on which we receive payment in full for such Products; and
(b) the date and time of collection of such Products for delivery to your nominated address.
Once a Product has been received by you, all risk of damage to, or loss of, the Product shall pass to you.
We shall be entitled to deliver the Products in installments and each installment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.
In the event that a Product is subsequently imported into a country other than the United States, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.
Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes or freight forwarders. Please note that there are restrictions on the locations to which we deliver Products purchased from our Website. Details of the locations to which we deliver are available from us on request.