This Return/Exchange Information is subject to our Refunds, Returns and Cancellation Policy described in more detail in our Terms and Conditions. You may return your purchase from Bugatchi.com within 14 days. In the case of more than one product purchased in one order and delivered separately, time will be calculated from the day of receipt of the last product in your order.

If you would like to exchange something, we recommend placing a new order on Bugatchi.com and simply returning the original item.

The Products must be returned in perfect, unworn condition, in their original packaging, complete with accessories, label, a copy of the packing slip and in its original shipping container (or one of equivalent durability), tags and seals, where present, still attached to the Products.

BUGATCHI will not accept returns for Products considered “Final Sale” by BUGATCHI, nor will BUGATCHI issue any credit towards the return of Products marked considered Final Sale. Please note that all swimwear, as well as any Products discounted by Forty Percent (40%) or more and masks are considered Final Sale at the time of order and are not eligible for returns or exchanges.

HOW DO YOU COMPLETE A RETURN?

There are two ways you can easily return unworn items to BUGATCHI.

ONLINE WITH SHIPSTATION

  1. Enter your Order Number and Zip Code in the designated box in the enclosed link. 
  2. CLICK HERE
  3. Follow the prompts to let us know your return is on the way. By returning via the online tool, you can easily track your order through the returns process.
  4. Affix the prepaid shipping label requested from our Customer Service Department (customerservice@bugatchi.com) to your package.
  5. Visit www.fedex.com or call 1800-463-3339 to arrange a collection. Please have your Returns Label ready in order to provide information. Alternatively, you can drop off your return package at any FedEx store or FedEx pickup center.
  6. You will receive an e-mail once your return/refund has been processed. Please allow up to 10 business days from the time we receive your return for it to be processed.

ENCLOSED RETURN FORM

  1. If your package included a physical return form, follow the procedure to complete the Returns/Exchange Form included in your order and securely repackage your merchandise. Cover or remove any original mailing address label or carrier barcodes from package.
  2. Affix the prepaid shipping label requested from our Customer Service Department (customerservice@bugatchi.com) to your package.
  3. Visit www.fedex.com or call 1800-463-3339 to arrange a collection. Please have your Returns Label ready in order to provide information. Alternatively, you can drop off your return package at any FedEx store or FedEx pickup center.
  4. Keep the top portion of the label for your records and tracking.
  5. You will receive an e-mail once your return/refund has been processed. Please allow 7-10 business days from the time we receive your return for it to be processed.

GENERAL RETURNS POLICY INFORMATION

Important: We do not accept liability for goods returned using any method other than our collection service. *Free prepaid returns are only available in the United States, excluding Alaska, Hawaii, Puerto Rico and U.S. Territories.

Goods should not be returned via FedEx Drop Box as this is not a supported return method. Return shipping charges are your sole responsibility if you choose to use any other carrier. BUGATCHI will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the carrier.

On receipt of a return and upon verifying its integrity, we will process the refund as soon as possible. We estimate refunds will be made by your payment method provider within 10-14 working days. Working days are Monday to Friday excluding US public holidays.

Refunds will be credited to the original purchaser's method of payment. If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency, exchange rates the amount refunded may be higher or lower than the original price paid.

Please return your order to us within 14 days of delivery for a refund using the return service, ensuring that the return conditions are met.