When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted.

If you have a registered account with BUGATCHI, you may check the status of your order online. Visit 'My Account', sign in to your account and click the ‘Track My Orders' tab.

Your order status may take up to one hour to update after your order has been placed.


Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. An estimated delivery time for your order will be available to view in checkout. Delivery can take longer than expected due to customs clearance procedures in certain countries.

We are only able to deliver to the shipping address provided on your order. An estimated delivery time for your order will be available to view in checkout.

Please select your preferred shipping destination for shipping options, delivery times, shipping costs and all other information. Please note the applicable Terms & Conditions will depend on the shipping destination selected.

US 3-Day shipping is available for a flat rate of $25.00. “US 3-Day shipping” is understood to mean that if you have selected our US 3-Day service, provided (i) your order has been submitted to us before 1:00 pm Eastern Standard Time and (ii) your order has been accepted by us, we will endeavor to dispatch your order for delivery three business days from the time of acceptance. The US 3-Day shipping service is not available for shipping destinations in Hawaii or in Alaska. If you have selected US standard delivery and provided your order has been accepted by us, BUGATCHI will endeavor to dispatch your order in accordance with estimated delivery times or as otherwise specified in the checkout process as you submit your order. Orders received after any specified cut off or last order time or received on a day which is not a working day will be processed on the next working day. Estimated delivery times will be calculated from the date on which the order is processed unless otherwise specified. For these purposes, a working day means any day in which banks are open for business in Florida, other than Saturdays and Sundays or federal holidays in the United States of America. Where you have selected our US 3-Day service, your sole remedy for any failure by BUGATCHI to dispatch your order in time for delivery within three business days shall be your right to cancel the relevant order and receive a full refund of any monies paid to us in respect of that order. Please note that all delivery options available on our Website may not be available on any Application or the Website accessed using a mobile device.

Title in the Products will pass to you on the later of:
(a) the date on which we receive payment in full for such Products; and
(b) the date and time of collection of such Products for delivery to your nominated address.

Once a Product has been received by you, all risk of damage to, or loss of, the Product shall pass to you.

We shall be entitled to deliver the Products in installments and each installment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.

In the event that a Product is subsequently imported into a country other than the United States, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.


BUGATCHI utilizes ShipInsure as a premium package protection provider for When you choose to add ShipInsure to your order at checkout, you gain the benefit of filing claims with ease in case of lost, stolen, or damaged shipments.

Should you encounter any unfortunate incidents, simply file a claim with ShipInsure. Shipinsure’s dedicated team will promptly review your claim and respond within twenty-four (24) hours. If you have purchased ShipInsure Protection, you will receive a confirmation email from ShipInsure withinstructions on how to file a claim with them, if needed.

File a claim here

Note: If your order does not have ShipInsure protection for your order, please click here to refer to the "How To Complete a Return or Exchange" section in our Returns & Exchanges policy.


How do I file a claim with ShipInsure?

If you have purchased ShipInsure Protection, you will receive an email from ShipInsure after placing your order. This email will contain instructions on how to file a claim, along with your unique ShipInsure ID# (starting with SI).

In case you did not receive an email from Shipinsure, here's how you can file a claim

  1. Visit Shipinsure’s claims website
  2. Provide Shipinsure with your Email and Order number
  3. Select the claim reason, and your Preferred resolution for the claim.

File a claim here

The ShipInsure team will review your claim and get back to you within 24 hours.

How does ShipInsure resolve a claim?

ShipInsure offers two methods of resolution for approved claims: Reship and Refund. If you choose "Refund" as your preferred resolution and your claim is approved, you can expect to receive a refund within 48 hours of claim approval. The refund will be processed back to your original payment method.

If you select a “Reship” and your claim is approved, ShipInsure will take care of processing a reorder for you. You will receive an order confirmation email once the reorder is placed on your behalf.

When do I have to file a claim?

Claims must be submitted within 15 days of the tracking delivery date or estimated delivery date.


Orders will be sent to the delivery address that you have given on your order form. We cannot be held responsible if that delivery address is incorrect or incomplete. Please note that we do not deliver to PO boxes or freight forwarders. Please note that there are restrictions on the locations to which we deliver Products purchased from our Website. Details of the locations to which we deliver are available from us on request.